Go outDogs Terms and Conditions

Owner accepts full liability for any loss or damage caused by their dog whilst being walked.

Owner is financially responsible for any loss or damage to property whilst your dog is boarding.

Go outDogs is not held accountable for vet fees or third party claims whilst your dog is in our care.

Owner is responsible and will ensure that their dog is up-to-date with their vaccinations, flea and tick treatments and de-wormer treatments.

Owner is to make full disclosure of any quality or characteristic problems which might make your dog not suitable for walking or home boarding; including behavioural or health problems, antisocial behaviour; including aggression, incontinence or lack of house training and excessive loud barking or whining. Failure on the part of the owner to disclose any matter which might render owners dog unsuitable for walking or home boarding will be deemed a material omission amounting to a fundamental breach of our agreement.

We make every effort to contact the owner in the event of an emergency. We recommend owners provide us with a contact number of a trusted third party should we be unable to make contact. However, we reserve the right to make decisions regarding your dogs health provided it is at all times acting in the best interests of the dog and on the advice of a veterinary surgeon. Owner is responsible for payment of any veterinary fees incurred by Go outDogs / veterinary practice.

Cancellation policy

WALKING

If cancellation is made within 24-hours of the walk commencing, the full rate will be charged. If cancellation is made within 48-hours of the walk commencing, the 50% will be charged.

BOARDING

We require a minimum of seven-days notice to cancel. Failure to do so will result in 25% of the stay payable and your deposit is non-refundable. Once boarding commences, full full payment is due under any circumstances.

Charges

WALKING

Charges are as advertised on our website. Please be aware that our rates are very competitive and are not negotiable. Please note that bank holidays, festive periods or bank holiday weekends will be more expensive +50% standard rate.

BOARDING

Charges are per day (not night) this applies from when your dog arrives to when your dog leaves for example from Saturday to Saturday will count as an eight day stay. Please collect your dog between 8.00am- 9.00 am, otherwise day-care fees will be applied. Please note that charges for bank holidays, festive periods or bank holiday weekends will be more expensive +75% standard rate.

Flexibility is required

Your booked time is estimated only and whilst we make every effort to arrive at the time given, depending on road conditions and unforeseen circumstances, please allow approximately 30 minutes before / after your booked time slot for Go outDogs to attend. In adverse weather conditions please understand that we are still open and may be slightly delayed. If however, we are more than two hours overdue then Go outDogs will refund 50% of the walk. Please note that time starts from when we arrives at your property.

Termination Policy

Clients and Go outDogs agree to give two weeks written notice to cancel the agreement.